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Revenues Officer Business Rates
East Herts District Council
Salary 21 - 35  21138 to 31998 (including local weighting)
Permanent  37
Leave 22-28 dependant on grade
Closing Date  17/08/2018

Revenue Officer (Business Rates) (RB025)


Grade 5 - 7, £21,138 to £31,998 (inclusive of local weighting), full time, 37 hours per week (part-time working and job share considered), permanent.  Based in Wallfields.  Closing date is 17 August 2018 at 5pm.


About the role


An opportunity for a Revenue Officer has become available to work at Wallfields as part of the Revenues Business Rates Team within the Revenues and Benefits shared service for East Herts and Stevenage Councils This is an exciting time for you to join us and develop your career.


This motivated and highly professional team is looking for an individual committed to excellence in their work. If successful you will assist across all aspects of customer contact for the service including face to face interactions, telephone contact and in writing.


Some of the key responsibilities include:


  • You will be required to undertake all aspects of revenues business rates work including:- billing, valuation work, recovery, freedom of information requests, Business Rates avoidance issues, maximising income,  direct customer contact  and attendance at court for both East Herts and Stevenage Councils
  • To assist with the development and implementation of new working methods and systems.
  • To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken.
  • To assist with the preparation of cases for court and Tribunals, providing support at such hearings as appropriate.


About you


This role will suit a detailed, focused, energetic team player who enjoys a customer facing environment.


The ideal candidate will have:


  • A recognised qualification in IRRV Business Rates and has detailed and extensive knowledge of Business Rates law and procedures
  • the ability to deal with challenging situations using tact and diplomacy
  • experience within a busy administration role within an office environment
  • competency in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • excellent communication skills
  • experience of working with multiple stakeholders from the public and private sector
  • the ability to motivate people around them



About us


East Herts is consistently rated as amongst the best areas in the country to live, with excellent schools and healthcare, a huge array of green space, beautiful waterways, unique market towns and picturesque villages.  We also enjoy high levels of employment and a diverse local economy.


The vision of the Council is to provide East Hertfordshire residents and businesses with a future that is prosperous and sustainable. In order to achieve this, a number of strategic objectives have been developed, which allow the Council in conjunction with its many partners to focus on the key issues that concern the residents of East Hertfordshire.


Whatever their role, everyone contributes to delivering great services to our local community. Our vision is to preserve the unique character of East Herts and ensure it remains one of the best places to live and work. To accomplish this, our focus is to improve the health and wellbeing of our communities, enhance the quality of people's lives and enable a flourishing local economy.


Our team is at the very heart of our council – we recognise that together with our elected members, we make the difference to our local communities. We are dedicated to staff development and individual success within a team framework. To help our staff deliver, we provide a supportive work environment, development opportunities and work to help everyone achieve their potential, whilst enjoying a positive work-life balance. 


Benefits of working for us


  • A variety of flexible working options available, including part-time working, job share, compressed hours and home working
  • Flexi-time scheme
  • Free tea and coffee
  • Local Government pension scheme
  • Generous  annual leave
  • A range of discounts including high street retailers and local leisure centres
  • Professional environment where your career path really matters and your development is supported by the organisation
  • Flexible and supportive team


As part of our Green Travel agenda we actively encourage employees to explore more economical and eco-friendly means of travel to work, e.g. public transport, cycle, walk or car share, and support this through a number of initiatives such as Liftshare.


How to apply

For an informal discussion regarding the role, please contact Sandra Huntingford, Business Rates Manager on 01279502603 or Marion Dix, Assistant Business Rates Manager on 01279502116.  


Closing date:  17 August 2018 at 5pm.  CVs will not be accepted.


If you do not hear from us within 2 weeks of the closing date please assume that your application has not been successful.


If your application has been successful, the recruiting manager will contact you to invite you to an interview.  We hope you enjoy the process and look forward to making contact with you very soon.



EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity



Sandra huntingford