The Revenues service is responsible for the collection of £850 million of business rates and council tax. We are looking for dynamic and enthusiastic Revenues Officers, ideally with a history of income collection and specifically with experience of dealing with inspections in both the council tax and business rates arenas.
At Birmingham City Council our Revenues Officers work across the Service; including council tax, business rates and our inspection team. For our inspectors, the role is to grow our overall tax base across both taxes in order that council tax and business rates charges can be collected in a proactive and sustainable way. Applicants will need to demonstrate experience and understanding of the regulations and processes related to council tax and business rates including liability, discounts, exemptions and valuation matters.
You will be required to work both independently and as part of a team taking ownership of actions to ensure the prompt, accurate and efficient billing, collection and enforcement of council tax and business rates, in accordance with legislation, City Council policies and procedures, and to meet required targets. This includes meeting citizens and ratepayers face to face, updating records, negotiation, dealing with complex cases, telephone calls and processes, offering advice and guidance to citizens and colleagues when required.
Experience and Skills
- Experience and knowledge of local taxation law and practice
- The ability to understand and follow processes
- To work to a high degree of accuracy and attention to detail
- To work and contribute within a team environment
- Strong organisational skills
- Proven history of income collection
- Negotiation skills
- To effectively communicate with colleagues and citizens
Please see the job description and person specification for full requirements.
As per BCC short listing procedure, only those applications where the required elements of the person specification have been suitably demonstrated will be offered an interview. Only those selected for an interview will be contacted, if you do not hear anything from us you have not been shortlisted.
Previous applicants need not re-apply.
FOR JD, PS and informal enquiries, please contact Ian Bosworth firstname.lastname@example.org