Benefits Assessment Officers
Grade 4, £18,672 up to £21,693 per annum (pro rata)
·One 37 hours per week, permanent position R139
·One 18.5 hours per week, permanent position R142
Are you an experienced benefits assessor looking for your next challenge? If so, we would love to hear from you.
Here’s your opportunity to be part of the exciting Leicestershire Revenues and Benefits Shared Service working with the excellent benefits team.
You will play a key role in making sure that our service meets (and exceeds) performance standards and customer care. The primary role will be reassessing Earnings and Pension cases supplied by The Department for Work and Pensions.
You will work flexibly, with your main location being our office in Hinckley, Leicestershire, but occasionally may be required to attend our offices in North West Leicestershire and Harborough.
Flexible working will include the opportunity to be based part week at home, subject to the satisfactory completion of a probationary period and your performance. Everything you need will be provided.
You must have experience of working in a local authority benefits office and be able to work well as part of a team. You will need to be able to process benefit claims promptly but accurately and be able to meet targets under pressure. You will be IT literate, able to work in a paperless office and have a positive attitude. We are also looking for someone who can communicate clearly and diplomatically with our customers in a variety of challenging circumstances.
The successful candidate must have:
- The ability to work to targets and under pressure
- IT experience
- A positive, pro-active approach
- An aptitude for figures
- Ability to write clear understandable letters
- Good communication skills
- Ability to deal with difficult customers with tact and diplomacy
- Ability to deal sensitively with distressed customers
For an informal discussion about this exciting opportunity please call Scott Pinnell or Emma Weaver, Benefits Team Leaders on 01455 255678/258130.
To apply online go to www.hinckley-bosworth.gov.uk or for an application pack call 01455 255679 quoting reference: R139/R142 A CV will not be accepted, however supporting documents should be brought to interview.
Closing date: Sunday 23 September 2018
Interview date: Week commencing 8 October 2018
We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme, annual leave and bank holidays