Winchester is a vibrant heritage destination with world class attractions and architecture! You will work within the Benefits and Welfare Team which is based in the heart of this historic city. The Council has obtained numerous accreditations for the support and wellbeing of its staff including the prestigious Investors in People Gold Standard.
The Benefits and Welfare Team are leading the Council’s strategy for the roll-out of Universal Credit whilst continuing to provide excellent customer service, including advice, support and guidance, for Housing Benefit and Council Tax Support customers.
You will work within a high performance team that has a culture of empowerment, partnership working and stakeholder engagement and you will support customers who have a wide range of challenging circumstances.
IT literate, you will have excellent communication, numerical and customer service skills which will be supported by an organised and self-motivated approach and the ability to meet performance targets that measure a high standard of accuracy, productivity and time-sensitive related work. You will be enthusiastic and a team player and will acquire and maintain a thorough knowledge of all the relevant legislation in order to ensure that records are updated correctly and advice is provided accurately.
A background in Housing Benefit and/or Council Tax Support is desirable but not essential.
Winchester is committed to safeguarding and promoting the welfare of children, young people and adults.
Interview Date: 14th March 2018
For further information, a copy of the Job Description and to apply please visit
If you have any questions then please email Lucy Cobern, Benefits and Welfare Manager, or telephone her on 01962 848 452