Tewkesbury Borough Council is looking to recruit an experienced Revenues Officer to deal with the administration, collection and enforcement of Council Tax and Business Rates in accordance with legislation, Council policies and procedures.
Experience of Northgate iWorld and Info@work is desirable.
You must have excellent customer care skills, as you will be dealing with often complex enquiries by telephone, face to face, email and letter. You will regularly liaise with enforcement agents, the Valuation Office Agency, other Council departments and debt advice agencies.
You will be required to attend the Magistrates’ Court to assist the Team Leader – Revenues during liability order and committal hearings.
You will negotiate and monitor payment arrangements and pursue the collection of arrears through regularly contacting customers and making use of all enforcement methods available. You will be set team and individual performance targets, but will also have the opportunity to prioritise your own workload. There will be the opportunity to work from home on a rota basis, after a successful probationary period
For an informal discussion, please contact Sally Earnshaw, Revenue Team Leader on 01684 272129.
For more information and a copy of the application form, please visit https://www.tewkesbury.gov.uk/job-vacancies/area-revenues-officer-revenues