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Benefits Manager
South Lakeland District Council
Salary 34,538 - 37,306  Per Annum
Permanent  37 hours
Leave 23 Days
Closing Date  08/01/2018

Benefits Manager

Permanent, Full-time (37 hours), Flexi time scheme

Salary scale K £34,538 to £37,306 per annum

South Lakeland includes some of the most spectacular scenery in Britain, with large parts of the Lake District and Yorkshire Dales National Parks falling within its district. With its excellent quality of life, good road and rail links, good schools, and cultural heritage it is not difficult to see why it has recently been voted the best place to live in the UK.


We are looking to recruit an experienced Benefits professional to support the Revenues and Benefits Service Manager in the delivery of an effective service to the residents of South Lakeland District Council.


The role will be responsible for managing the performance of the teams, dealing with the assessment, payment and administration of Housing Benefit, including overpayments, Discretionary Housing Payments, Council Tax Reduction, Customer Service team and the Visiting team of the Revenues and Benefits department.


A minimum IRRV Level 3 qualification/Benefit Technician Qualification is essential or the ability to demonstrate experience based on current work-based competency. Educational requirement for the position is five GCSEs or equivalent qualifications, including Mathematics and English; together with a relevant Level 3 qualification or two A Levels.


Applicants must have a sound working knowledge of current benefits legislation and experience of working and effectively managing within a local authority benefits section. Knowledge of the Capita benefits system would be an advantage as would previous knowledge and experience of revenues functions of a local authority. The role requires excellent communication and customer service skills and the ability to continuously seek excellence.  


Currently the position is shared with Eden District Council, but it is expected to focus solely on South Lakeland District Council in the near future.  Some interim arrangements may be required.  The role will be based at the council’s offices in Kendal, Cumbria. For an informal discussion, please contact Michael Fisher, Revenues and Benefits Service Manager, on 01539 793257.


For further information including the job description, person specification and details of how to apply, please visit us at   


We are unable to accept CVs alone for job vacancies, however, they can be attached to the application form.


Candidates that are shortlisted for interview will be informed by email (the email address used to register with our recruitment site).


Closing date for applications: Monday 8 January 2018

Interviews will be held:            Wednesday 17 January 2018

Michael Fisher