- Collect money due for Council Tax, Business Rates and Housing Benefit overpayments
- Negotiate repayment plans or take recovery action where a plan cannot be agreed
- Identify suitable cases for legal enforcement, referral to Advice Centres and write-off
Role responsibilities and main duties
To collect money due in respect of Council Tax, Business Rates and Housing Benefit overpayments.
Main duties include:
- processing incoming data in respect of the billing and collection of Council Tax, Business Rates and Housing Benefit overpayments
- interrogating and cross referencing all data base systems that are available to verify liability and assist in the collection of monies due
- recommend cases for action by Senior Recovery Officers where normal procedures have not been effective or are challenged
- recommending cases to be written off where further recovery activity is not appropriate
- maximising take up of benefits, discounts, exemptions and reliefs for those entitled to them
- attending Court to assist with legal proceedings for the collection of money due to Oxford City Council
- liaise with internal and external stakeholders to determine correct property database, liability and collection of arrears
- assist in providing training, coaching and mentoring to staff
- escalating cases to Senior Recovery Officers where normal recovery tools are ineffective
- initiating contact with customers who have fallen behind with payments
- following the recovery procedures for each debt type to decide the best action to take to collect the money due
- obtaining up to date financial information to maximise customer income and negotiate repayment plans
- support the development and delivery of the Revenues service, making recommendations to aid continuous improvement and ensure innovation is pursued and recognised
The duties and responsibilities set out in this role profile are indicative of the role. They are however, subject to change and you will be required from time to time to undertake other duties commensurate with your grade.
Our commitment to Safeguarding
Oxford City Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to demonstrate this commitment in every aspect of their work.
How to apply
More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site.
Applications should be made via: Our on-line application system (no CVs please)
For further information and how to apply online, please visit www.oxford.gov.uk
If you are unable to access our website please call 01865 252848 or 252959 for Direct Services roles.
02 May 2017
Late applications will not be processed
W/C 15 May 2017
For an informal discussion about the post please contact, Moses Christopher on 01865 252446 or email email@example.com
We want our workforce to reflect the diversity of the community we serve so we welcome applicants from all communities. Disabled Applicants who meet the essential criteria on the role profile will be invited to interview.
Oxford City Council is not currently licensed as a sponsor and cannot employ migrant workers outside the European Economic Area and Switzerland under the Point Based System rules, issued by the UK Border Agency.