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  25/07/2017
  05:27:50
     
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Revenues Officer - Recovery 001110
Oxford City Council
Salary 21,137 - 22,469  Per Annum
Permanent  37 hours
Leave TBC
Closing Date  02/05/2017

Role purpose

  • Collect money due for Council Tax, Business Rates and Housing Benefit overpayments
  • Negotiate repayment plans or take recovery action where a plan cannot be agreed
  • Identify suitable cases for legal enforcement, referral to Advice Centres and write-off

Role responsibilities and main duties

To collect money due in respect of Council Tax, Business Rates and Housing Benefit overpayments.

Main duties include:

  • processing incoming data in accordance with legislation and Council Policies to ensure the collection of Council Tax, Business Rates and Housing Benefit overpayments is made correctly
  • interrogating and cross referencing on all data base systems that are available to verify liability and assist in the collection of monies due
  • following the recovery procedures to decide the best action to take to collect the money due
  • initiating contact with customers who have fallen behind with payments
  • obtaining up to date financial information to maximise customer income and negotiate repayment plans
  • maximising take up of benefits, discounts, exemptions and reliefs for those entitled to them
  • escalating cases to Senior Recovery Officers where normal recovery tools are ineffective or are challenged
  • recommending cases to be written-off  where further recovery activity is not appropriate
  • support the development and delivery of the Revenues service, making recommendations to aid continuous improvement and ensure innovation is pursued and recognised

The duties and responsibilities set out in this role profile are indicative of the role.  They are however, subject to change and you will be required from time to time to undertake other duties commensurate with your grade.

Our commitment to Safeguarding

Oxford City Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to demonstrate this commitment in every aspect of their work.

Who we are looking for

Candidates will be shortlisted on the basis of demonstrating that they fulfil the following criteria in their application form and should include clear examples of how they meet these criteria.

How to apply

More information is available on the role profile document.  Please read this document to ensure that you meet our requirements.  More information about working for the Council, our values and vision, is available on our web site.

Applications should be made via: Our on-line application system (no CVs please)

For further information and how to apply online, please visit www.oxford.gov.uk

If you are unable to access our website please call 01865 252848 or 252959 for Direct Services roles. 

Closing Date: 

02 May 2017

Late applications will not be processed

Interview Date(s):

W/C 15 May 2017

For an informal discussion about the post please contact, Moses Christopher on 01865 252446 or email mchristopher@oxford.gov.uk

We want our workforce to reflect the diversity of the community we serve so we welcome applicants from all communities.   Disabled Applicants who meet the essential criteria on the role profile will be invited to interview.

Oxford City Council is not currently licensed as a sponsor and cannot employ migrant workers outside the European Economic Area and Switzerland under the Point Based System rules, issued by the UK Border Agency.

 

Moses Christopher